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Frequently Asked Questions

Shipping

We currently ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. We do not ship outside of the US at this time.

We currently ship with USPS, UPS, FedEx and Amazon Logistics. We will select for you the optimal shipping method based on your location relative to our warehouse. At this time, we do not allow our customers to select a specific carrier.

All orders take 1-2 business days to process and ship. Once shipped, transit time is typically 2-3 days for standard/free shipping and 1-2 days for expedited shipping.

All Victorem Gear orders are eligible for free standard shipping within the US. Orders placed with standard shipping take 1-2 days to process and will be in transit for 1-3 days.

All Victorem Gear orders are eligible for $10.00 flat rate expedited shipping within the US. Orders placed with expedited shipping take 1 day to process and will be in transit for 1-2 days.

Returns

We are proud to offer an unconditional guarantee on all Victorem Gear products. All returns will be accepted for 30 days from the date of shipment for any reason. Items are not eligible to be returned after 30 days from the date of shipment has elapsed. To initiate a return, please contact us.

To initiate an exchange, please return your Victorem Gear product for a refund and place a new order for the exchange items. You do not have to wait for your refund to be completed in order to purchase your new items.

Your refund will be processed within 48 hours of receipt of the merchandise to our warehouse. To initiate a return, please contact us.

All returns and refunds are processed within 48 hours of receipt of goods. Refunds can only be processed on your original form of payment. It may take up to 7 days for your refund to appear in your account or on your statement. To initiate a return, please contact us.

Payments

We accept the following payment methods: Visa, Mastercard, American Express, Discover, JCB, Diners Club, Shopify Pay, Apple Pay and Google Pay.

Victorem Gear products are also available at the Victorem Gear Store on Amazon.com.

Your payments on Victorem Gear are processed via Shopify Payments. Shopify Payments is certified Level 1 PCI DSS compliant, meeting all six categories of PCI standards:


    •    Maintain a secure network
    •    Maintain a vulnerability management program
    •    Regularly monitor and test networks
    •    Protect cardholder data
    •    Implement strong access control measures
    •    Maintain an information security policy

Therefore, your payment information is highly secure on our website. Even though no payment processor is 100% secure, you can feel confident that your information is very well protected in the Shopify Payment network.

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Product Support

Yes, all products listed on this website are in stock and available to ship immediately.

Yes, our e-gift certificates can be purchased here.

Yes, we offer $10.00 off your first order for going our mailing list. To get the discount, please sign up here.

Our e-gift cards and coupon codes are only eligible to be used on this website, not on Amazon.com or any other Victorem authorized retailer.

Order Support

Once you place your order, you may cancel it at any time before it ships and then simply place a new order. We cannot change orders once they are placed. To cancel an order, please contact us.

If your order has already shipped, you may return your order at any time within 30 days of purchase and exchange for a new item by placing a new order.

When you place your order, you will receive a link with the status of your order. Please use that link to view the latest status or track your order.

At the moment, we only provide customer service by email. To reach customer service, please contact us.

Yes, to reach customer service, please contact us.

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